Dying is not a favorite topic for most of us. We want to avoid talking about it and would like to circumvent death itself. But it's inevitable here on earth.
As a pastor, I often saw how awkward most people feel around the survivors of loved ones who've died. What do we say or not say to them?
This is especially true in American culture. Most other cultures have specific customs and beliefs about death. Grief and mourning are natural, not something to ignore or avoid.